Frequently asked questions

Instead of the traditional way of dialing to a bridge number with a pin and pass code NowConfer dials the Organizer first at the scheduled time of the conference, followed by a parallel dial to all the participants at the same time to start a conference call.
A user can sign up for NowConfer by downloading and installing the app from Android or iOS app stores.
To schedule a call login to the NowConfer app using your login credentials. Once you login click on schedule audio conference by clicking the ‘Setup audio conference’ button on the home screen. Choose date and time then add participants from your phone book to create a conference.
Nowconfer will dial the organizer at the start of the conference and all participants once the organizer is placed into the conference.
Note: You can add participant email id or phone numbers into the conference. NowConfer will dial them accordingly either on their phone numbers or through the internet if email ids are provided.
With NowConfer organizers and participant will be dialed into a conference at the exact start time of a conference. Simply pick up the incoming call and start conferencing.
The call can be managed by clicking the ‘Join’ option provided against the conference name (Conference details can be accessed using the ‘Join active conference’ button on the home screen).
Participants who have joined the call will show up in the ‘On Call’ page and participants who are not on the call will show up in the ‘Off Call’ page.
You can manage the call using smart controls such as muting or unmuting participants, adding external participants, disconnecting participants, rejoining the call, adding participants who may have dropped off back into the call etc.
If you wish to be dialed on your cell phone/fixed line for conferences you can verify your number by clicking on the ‘My Account’ tab @ the bottom right hand side of the NowConfer app.
Enter your number on which you want to receive your conference calls. Verify your number through an automated telephone call. NowConfer will dial and provide you a One-time password for number verification.
Once you verify your number, NowConfer can start dialing your number to bring you into an audio conference. An organizers verified number will be displayed as the calling number for participants.
If you are an organizer you can join a call in the following ways:
1. By default if you are an organizer and are online @ the time of the conference you will get a call over the internet, answer the call and you will be joined into the conference, if you don’t pick up the call over the internet NowConfer will dial your number, this is detailed below in point number 2.
2. In case you have verified your number you will receive an incoming call @ the time of the conference, the incoming call will set your number as the CLI (Caller line identification) for you and all participants. Answer the call and you will be joined into the conference.
3. Alternatively if you have not been able to pick up the call you can launch the NowConfer app, go to the Join active conferences tile and click on the conference name. Once you click the conference name you can press ‘Start Conference’ to trigger a call.
4. The Start Conference feature provides you 3 options to start your conference which are:
  a. Call your verified number
  b. Input a preferred number
  c. Receive a call via data (app)
5. You can join a conference by dialing a toll free number if you miss or drop off from an audio conference call while in international locations. If you are an Indian user of NowConfer you can dial a missed call if you miss or drop off from an audio conference call. Write to us @ support@nowconfer.com if you face issues in joining your conference
If you are a participant you can join a call in the following ways:
1. By default if you are a participant and are online @ the time of the conference you will get a call over the internet, answer the call and you will be joined into the conference, if you don’t pick up the call over the internet NowConfer will dial your number, this is detailed below in point number 2.
2. In case you have verified your number you will receive an incoming call @ the time of the conference, the incoming call will have your organizers number as the CLI (Caller line identification) for all participants. Answer the call and you will be joined into the conference.
3. If you have not been able to pick up the call you can launch the NowConfer app, go to the Active conferences tile and click on the conference name. Once you click the conference name you can press ‘Call Me’ to place you into the conference.
4. The Call me feature provides you 3 options which are:
  a. Call your verified number (refer point 2).
  b. Input a preferred number.
  c. Receive a call via data (app).
5. You can join a conference by dialing a toll free number if you miss or drop off from an audio conference call while in international locations. If you are an Indian user of NowConfer you can dial a missed call if you miss or drop off from an audio conference call. Write to us @ support@nowconfer.com if you face issues in joining in to your conference
If you are a non-nowconfer participant whose number has been provided you can join a call in the following ways:
1. You will receive an incoming call @ the time of the conference, the incoming call will have your organizers number as the CLI (Caller line identification) for all participants. Answer the call and you will be joined into the conference.
2. Participants for instant conferences will also be provided a 4 digit code and a link via a SMS. Participants can then use their laptops/desktops to join the call over the internet.
3. Participants reminders 1 hour or 15 mins before the call will have the same information as mentioned in point number 2.
4. You can join a conference by dialing a toll free number if you miss or drop off from an audio conference call while in international locations. If you are an Indian user of NowConfer you can dial a missed call if you miss or drop off from an audio conference call.

If you are a non-nowconfer participant whose email has been provided by the organizer you can join a call in the following ways:
1. You will get a link over email if the organizer enters your email in his conference.
2. Once you click the link you will get a page with the conference details, in this page there are 2 options to join the call.
  a. Input Number: You can input a number here get dialed automatically into the call @ the start time of the conference.
  b. Alternatively you can choose to take the conference call over data, if you choose to join the conference over data a ‘Join Conference’ button will get highlighted @ the start time of the conference using which you can join the conference.

Write to us @ support@nowconfer.com if you face issues in joining in to your conference.
When an organizer creates a conference for a participant you will get a notification via an app push if you are a NowConfer user. Participants will also be notified via email and a SMS. You can use any of these mediums to accept or decline a conference.
If you are a participant and you decline a conference NowConfer will not Auto Dial you into the conference call, however an organizer can bring you into the conference using the NowConfer app.
Certain routes in some geos are considered as premium routes and require unblocking by the NowConfer support team. You will get a notification from NowConfer that these numbers are blocked and will need to write to us @ support@nowconfer.com to get those numbers unblocked.
If you are unable to add some numbers into a conference call check if the number is valid or format is correct, refer to question on ‘required number format’ in this FAQ section.
Verify your number to make calls to cell phones/fixed lines. Voice calls are regular calls over phone where NowConfer will dial the phone number on the operator network.
If you don’t verify your number then all conference calls for your profile will by default happen through the internet. For internet calls an active internet connection is required @ the time of call & will consume data from your plan. (Additional charges might apply).
Enter the number in International Phone Number format + country code-mobile number or +country code-area code-number while adding participants into the conference.
Example: for a United States cellphone into your conference enter +1 2323010801 without any brackets, spaces special characters etc.
Example: For adding a fixed line number from say Singapore into the conference enter +6531580155 without any brackets, spaces, special characters etc.
Yes you can host international participants on your conference call. If you are dialing them via voice you need to have enough voice credits to schedule the conference.
No, participants do not need a NowConfer app to join the call. In case an organizer has added the email id of a non-NowConfer participant, the participant will get a link to join the call on data. Participants can also specify how they want to receive a call by inputting a number @ the time of the conference.
Organizers need the NowConfer app or the NowConfer web app only to schedule calls with participants. At the time of the conference organizers can receive the call on a regular telephone number without accessing the app.
During an ongoing call an organizer can add external participants using the add participant icon on the top right hand side of the ‘On Call’ or ‘Off Call’ page. Organizers can also bring an external participant into an ongoing audio conference by adding them into their phone book.
For participants who are not on the NowConfer platform the system will send notifications to users via SMS/Email.
At the time of the audio conference the system will dial these participants into the call.
In case these external participants cannot join the call they can dial a toll free number if they are in international locations or a missed call if they are based in India. The external participants will also be provided a link to join the conference via data when the conference is created.
If you are an international participant you will get a Toll Free number to get connected to an audio conference you were dropped from or missed. If you are an India participant dial a missed call at +917676987987 to get connected.
As of now toll free number is available for US (+1 844-619-2699) and toll number is available for Singapore (+65 3163 7172)
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As a conference organizer or participant in an audio conference call you may encounter call quality issues occasionally. Facing an issue call quality? Just drop off the call and then rejoin via the missed call/toll free service described in the missed call section.
Alternatively you can also use ‘Call Me’ and get dialed back into the audio conference.
When you try to schedule calls using your phonebook you might see a NowConfer cube in front of some of the contacts. This means that these contacts have also signed up with NowConfer which allows you to do conferencing over internet, video call/conferencing, instant messaging.
The ‘Account’ tab has all the key information that you need about your NowConfer account such as: your registered email id, billing plan, plan validity date, verified phone number, the credits you have for making calls to cell phones/fixed lines/Internet, Video Calling Credits etc.
In order to facilitate calling to cell phones/fixed lines- credits are required.
While NowConfer embeds 750 credits every month into a paid plan account, users might require more credits for running their conferences. These credits can be purchased via the ‘Accounts’ tab inside the NowConfer app.
You can request for Free credits from the Account tab by clicking on "Get Free credits" option
Subscribers of NowConfer can chat with each other, exchange files pre or post conferences. Users can click the ‘Conversations’ tab and initiate a one on one chat with users on the NowConfer platform.
You can also do 1 to 1 video call with your contacts using conversations.
To initiate a video conference both the organizer and the participant need the NowConfer app.
Click on ‘Setup Video Conference’ from the Home page, click on the video conference date, time. Choose participants from your phone book and click confirm.
Once a video conference is created NowConfer will send notifications to all participants/organizers mentioning the time & date of the video conference.
At the exact time of the video conference NowConfer will dial all organizers/participants into the video call/video conference similar to what happens in an audio conference.
NowConfer allows for up to 5 participants in a video conference currently.
Yes a conference can go over the time limit, if you go over the scheduled time limit, conferences; features like joining through the app, missed call, toll free number will not work, since the conference is already supposed to be over by that time.
Hardware specification
* RAM- 1 GB.
* Front Camera- For making video calls.
* Data connection- Wi-Fi, 4G, 3G preferred, you may experience quality issues on EDGE, GPRS.
* You will also need an adequate data plan in order to schedule conferences/receive messages when outside the range of a Wi-Fi network.

Software specification
* Android- Android 4.4 or later.
* NowConfer for iPhone requires iOS 9 or later.
* For the best experience, we recommend you use the latest version of iOS available for your phone.

Browsers supported
* Internet Explorer is not supported.
* Google Chrome supported.
* Mozilla Firefox supported.

App size
* iOS: 34 MB on App Store, 64 MB post installation.
* Android: 26 MB on App Store, 52 MB post installation.